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MASTER SUBSCRIPTION AGREEMENT

WiseWare.chat SaaS Platform

WiseWare BV - Master Subscription Agreement Version 1.3 - August 11, 2026

PARTIES

WiseWare BV, registered in Utrecht, Netherlands (KvK: 98236652) (“WiseWare”)

and

the legal entity executing a Service Order Form (“Customer”)

ARTICLE 1. SAAS-SPECIFIC DEFINITIONS

In addition to terms defined in the General Terms:

  • “AI Agents”: Customer-configured AI assistants within the Platform
  • “AI Output”: content generated by third-party AI providers via the Service
  • “Authorized Users”: employees, contractors, or other persons authorized by Customer to access the Platform under Customer’s Account, within the limits of the Service Order Form
  • “LLM Providers”: external AI model providers (OpenAI, Anthropic, Google, Mistral, etc.)
  • “Platform”: the WiseWare.chat SaaS platform
  • “Service Configuration”: features, usage limits, and constraints as specified in the Service Order Form
  • “Service Order Form”: the form specifying services, configuration, and commercial terms

ARTICLE 2. SERVICE DELIVERY

2.1 WiseWare provides Customer access to the Platform during the contract period per the Service Order Form.

2.2 Platform access, features, and usage limits are as specified in the Service Configuration section of the Service Order Form.

2.3 Customer usage shall remain within the agreed Service Configuration parameters. If Customer usage consistently exceeds Service Configuration parameters, parties will discuss appropriate adjustments to service levels and fees. Either party may terminate with 30 days notice if no mutually acceptable solution is reached.

ARTICLE 3. CUSTOMER OBLIGATIONS

3.1 Customer will:

  • Provide accurate account information
  • Ensure Authorized Users comply with the Acceptable Use Policy
  • Keep login credentials secure
  • Promptly report unauthorized use

3.2 Customer is responsible for all Customer Data and its compliance with applicable laws.

ARTICLE 4. AI OUTPUT DISCLAIMER

4.1 AI Output is generated by third-party LLM Providers. WiseWare:

  • Has no control over AI Output content or accuracy
  • Excludes all liability for AI Output use or consequences
  • Does not guarantee AI Output accuracy or completeness

4.2 Customer acknowledges:

  • AI Output may contain errors or “hallucinations”
  • Verification is required before using AI Output for important purposes
  • Professional judgment remains necessary for critical decisions

ARTICLE 5. SERVICE LEVELS

Service availability and support are provided per the Service Level Agreement.

ARTICLE 6. PRICING AND PAYMENT

6.1 Fees are as specified in the Service Order Form.

6.2 WiseWare may adjust pricing annually (60 days notice) or for token costs (30 days notice).

ARTICLE 7. CONTRACT TERM

7.1 The agreement term is specified in the Service Order Form.

7.2 Either party may terminate this Agreement with immediate effect for material breach that remains uncured after written notice specifying the breach and a reasonable cure period not exceeding 30 days, or in the event of insolvency as provided in the General Terms.

7.3 Upon termination, Customer has 30 days to export data before deletion.

7.4 Discontinuation of Services. If WiseWare decides to discontinue the Services generally, WiseWare will provide Customer with at least three (3) months’ prior written notice. During this period the Services remain available under the existing Agreement and Customer may export all Account data. This obligation applies except where WiseWare is prevented from performing it by circumstances beyond its reasonable control, including insolvency proceedings or force majeure, in which case WiseWare will use commercially reasonable efforts to enable Customer to export Account data.

7.5 Data export. During the term of the Agreement and during any export period, Customer can export Customer Data in commonly used, machine-readable formats via the platform or, where self-service export is not available for a data category, on request.

ARTICLE 8. INCORPORATION

8.1 In case of conflict, a duly executed Service Order Form prevails over this Agreement; this Agreement prevails over the documents it incorporates by reference as follows:

8.2 Primary Terms

  • WiseWare General Terms and Conditions (governing all matters not specifically addressed herein)

8.3 Supporting Policies

  • Service Level Agreement (service availability and support commitments)
  • Acceptable Use Policy (platform usage rules and enforcement)
  • Privacy Statement (data handling and privacy practices)

8.4 Conditional Documents

  • Data Processing Agreement
  • User Terms (governs individual user account creation and acknowledgment)

8.5 All incorporated documents are available at wiseware.nl/trust and may be updated as provided in this Article 8.

8.6 Supporting Policies and Conditional Documents may be updated from time to time. Updates take effect upon posting at wiseware.nl/trust, and posting constitutes notice. Material changes to Supporting Policies will not materially reduce Service commitments during the current term. For the DPA, material sub-processor changes require advance notice per the DPA terms.

WiseWare BV Utrecht, Netherlands KvK: 98236652 Version 1.3 - August 11, 2026

This Master Subscription Agreement incorporates the WiseWare General Terms and is governed by Dutch law.